👕 About Our Products
Q: What kind of products do you offer?
We specialize in custom university and college society apparel including hoodies, sweatshirts, t-shirts, jackets, and more. Each item can be customized with society names, university logos (with permission), and personal touches.
Q: Can I order a single custom piece, or do you only do group orders?
We accept both individual and group orders. For societies, clubs, and sports teams, we offer bulk pricing and free design previews.
Q: Are your products officially licensed by universities?
We partner with societies and institutions where needed. If you’re ordering with an official university logo, ensure you have permission or authorization for its use.
🛒 Ordering & Customization
Q: How do I place an order?
Visit our website, choose your product, upload your design (or contact us to create one), and proceed to checkout. For group orders, email us directly to start a custom project.
Q: Can you help design the clothing?
Absolutely! Our design team offers free assistance with society and university-themed designs. Just share your ideas and branding requirements.
Q: What file types are best for logo/design uploads?
We recommend high-quality files like PNG, SVG, PDF, or AI for best printing results.
⏱️ Production & Shipping
Q: How long does it take to receive my order?
- Individual orders: 7–14 business days
- Group/bulk orders: 2–3 weeks (may vary depending on quantity and customization)
Q: Do you ship internationally?
Yes, we ship globally! Delivery times and costs vary based on your location.
Q: Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking link via email.
💳 Payments & Pricing
Q: What payment methods do you accept?
We accept major Bank Transfer, Westurn Union, and Money Gram.
Q: Do you offer discounts for bulk orders?
Yes! We offer discounted pricing for group or society orders. Contact us for a custom quote.
🔄 Returns & Issues
Q: Can I return or exchange a custom item?
Because each item is made to order, we only accept returns or exchanges for:
- Manufacturing defects
- Incorrect items received
Q: What if my item arrives damaged or incorrect?
Please contact us within 7 days of receiving your item with photos and your order number. We’ll resolve it as quickly as possible.
🧵 Society & Group Orders
Q: How do I place a bulk or society order?
Email us at info@alumnusgradwear.com or use the contact form on our website. We’ll walk you through the process and offer free mockups and pricing.
Q: Can we include individual names or roles on our apparel?
Yes! We offer personalization options such as names, positions (e.g., President, Treasurer), and graduation years.
Q: Do we need permission from our university or society to order gear?
If you’re using official logos or branding, you must have permission. For student societies, we can help design alternatives if official logos aren’t allowed.
📩 Still Have Questions?
Reach out to us at:
📧 Email: info@alumnusgradwear.com
alumnusgradwear@gmail.com
🌐 Website: alumnusgradwear.com
📞 Phone: +44 7883 413477
